Kay9west will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Kay9west be liable for any consequential or damages resulting from any delay in shipment or delivery. 

All Kay9west customers agree not to hold Kay9west liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Kay9west's direct control. Kay9west shipment and delivery dates are calculated based upon estimates provided by our suppliers. 

Kay9west will always act to make sure that delivery schedules are met. However, unexpected production partner/supplier equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, the technical difficulty will not be the grounds for order cancellation. 

Please allow one day for receipt of labeling and billing information before counting turnaround time for shipping from UPS. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for Got Print to relay your information and for UPS to pick up, and the following 3 business days/non-holidays for your shipment to arrive. 

Shipping rates for high quantity products depend on the customer's access to a shipping dock and forklift, otherwise, additional charges may apply. 



Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Kay9west is not responsible for 3rd party shipping errors, omissions or damaged shipments. 



If a package is not delivered due to an error made by the customer in submitting the proper shipping address, Kay9west will reship the package with corrected address and charge an additional shipping fee for the shipment. 


We reserve the right to refuse service without disclosing a reason.